You can place an order through multiple channels:
Our team will respond within 24 hours with pricing, availability, and delivery timelines.
To help us provide an accurate quote, please include:
Yes! We specialize in bulk orders for businesses, contractors, and fleet operators. Volume discounts are available depending on:
Contact our sales team with your requirements for a customized bulk pricing quote.
Standard quotes are valid for 30 days from the issue date. After 30 days, prices may be subject to change due to:
For long-term contracts or large projects, we can provide extended validity periods. Please discuss your needs with our sales team.
Order modifications or cancellations depend on the order status:
Contact us immediately at +263 78 511 5153 if you need to change an order.
We deliver to:
Need delivery to a different location? Contact us to discuss options.
Standard delivery timeframes (from order confirmation):
🇿🇼 Zimbabwe
2-5 business days
🇿🇲 Zambia
4-8 business days
🇲🇿 Mozambique
3-7 business days
🇲🇼 Malawi
4-8 business days
Note: Delivery times may vary based on product availability, customs clearance, and location accessibility. Express delivery options available on request.
Shipping costs depend on several factors:
We provide detailed shipping costs in your quote. For large orders, we often offer free or subsidized shipping.
Yes! Once your order is dispatched, you'll receive:
You can also contact our customer service team anytime for order status updates at +263 78 511 5153.
For cross-border deliveries:
See our Zimbabwe Import Guide and Logistics Info page for detailed customs information.
We accept multiple payment methods for your convenience:
Bank Transfer / EFT
Direct deposits to our bank accounts
Cash Payments
At our offices or on delivery (COD)
Credit/Debit Cards
Visa, Mastercard accepted
Mobile Money
EcoCash, M-Pesa, and others
Business customers: Credit account facilities available upon application and approval.
We accept payments in multiple currencies based on your region:
Exchange rates are updated daily and clearly indicated in your quote.
Tax treatment varies by region and customer type:
All quotes clearly show whether prices are inclusive or exclusive of tax. VAT-registered businesses may be eligible for tax exemptions - please provide your tax registration certificate.
Yes! We offer credit accounts for qualifying businesses. Requirements include:
Credit terms typically range from 7 to 30 days depending on your credit assessment. Contact [email protected] to apply.
For large orders, we can arrange flexible payment options:
Discuss your requirements with our sales team to find a payment structure that works for your business.
Yes, absolutely! We only supply:
Every product comes with certificates of authenticity, manufacturer warranties, and full traceability. Read our Guide to Sourcing Genuine Parts for more information.
Warranty coverage varies by product category:
🚗 Automotive Parts
⛏️ Mining Equipment
All warranties cover manufacturing defects. Installation errors, misuse, or normal wear and tear are not covered.
Yes, within certain conditions:
Non-returnable items: Custom-ordered parts, opened consumables (oils, fluids), and safety equipment that's been used.
Contact us immediately if you receive the wrong item - we'll arrange a free exchange.
If you receive damaged goods:
All our shipments are insured, so you're fully protected.
Yes! We provide:
For complex installations or training needs, contact our team to discuss custom support packages.
To ensure compatibility, provide us with:
Our team will verify compatibility before confirming your order. We have extensive databases and manufacturer connections to ensure perfect fitment.
Our friendly customer service team is here to help. Get in touch with us through any channel that works best for you.