Order Status

Track Your Order

Enter your order number or quote reference to check the status of your delivery across Southern Africa.

Enter Order Details

Your order/quote number was sent to you via email or SMS

Format: NG-YYYY-XXXXXX (Order) or QT-XX-XXXX (Quote)

The email used when placing your order

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Understanding Your Order Status

Quote Submitted

Your quote request is being reviewed by our team. We'll respond within 24 hours.

Quote Approved

Your quote has been accepted. Awaiting payment confirmation to proceed.

Processing

Payment received. We're preparing your order for dispatch.

In Transit

Your order is on its way! Tracking number and estimated delivery date provided.

Delivered

Order successfully delivered. Thank you for choosing Ngongoni!